All UK orders, except our mugs and coasters, are sent Royal Mail 1st class, with delivery times based on Royal Mail service conditions. We aim to post out in stock orders within 48 hours.  Mugs and coasters are sent Royal Mail 2nd class.  International orders are sent Royal Mail Airmail and are subject to international mail service conditions. Please note that customs in your country may hold parcels for a small amount of time. A local tax might be payable on imported goods. Please check with your national postal service for details. Our delivery charges include post and packing. All products are shipped in strong opaque mailing bags.

We use PayPal and will also accept Visa, Mastercard or regular account payments - through PayPal. Pretty Grim is a trading name of Acme Creative. Your PayPal receipt will show Acme Creative as the vendor.

PayPal automatically encrypts your confidential information in transit from your computer to PayPal using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

We accept returns and exchanges. Only unworn, unwashed items are eligible for return unless defective. We are unable to return items ordered in the wrong size (please see t-shirt specification). Please contact us with your issue within 7 days, before sending the return. Once your item arrives, We will refund your payment into your PayPal account less shipping costs.

Our returns address is:-
Acme Creative
PO Box 28820
EH14 9AU